Gearbest Reviews
1.2
/5.0
45 customer reviews
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reviewers recommend
Gearbest
Gearbest, known for its electronics, gadgets, and apparel, is rated 1.2 out of 5. The rating reflects how tech enthusiasts and budget shoppers view their experience with Gearbest. Reviews of Gearbest are verified before publication.
How would you rate Gearbest?
45 Reviews on Gearbest
by Tanya Harris
Terrible Service
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by Fuller952
Gearbest Fraud Alert!
"1. The Item I've ordered clearly stated that the OS will be Android 11.0. The One I got is Android 10.0
2. The card holder does not have room for two sim and a memory card as it was described in the site to order.
3. The 5G reception of the phone never reaches 1.Mbps!!!!! other phones just beside this one go up to 200Mbps! The phone gets power on and receives calls all right and of cource you see the pic clearly but IT IS NOT WHAT I ORDERED AND IT;S 5G ANTENNA DOES NOT WORK!! "
Their answer:
Dear so sorry for this. These are the specifications provided by the manufacturer. If you want a full refund you need to return and pay the return shipping fee. Or as an apology we can give you a 20% refund and you still can keep it.
my answer:
"I'm sorry too, see the link of the product I ordered ... It's not the product you 've sent to me. The specs you refer to are the ones of the product you sent NOT OF THE PRODUCT I ORDERED, thats why I 'm forced to report this particular sell as a freud... take a look of the pictures, and more over ... the fact that the 4G, 5G antenna of the product is NOT working, is in the specifications provided by the manufacturer too?? "
their response :
if you have high requirements for the phone I recommend that you choose other brands of cell phones in our store.Such as OUKITEL,DOOGEE,Blackview and Ulefone
my response:
"Are you serious? You sold me something different that the one I ordered and paid for, which is NOT WORKING as it was suppossed to, and your answer is that if I want something better I have to order something else of your products, that means I should trust the people that lied to me, pay them more money and make a new order!!! How can I be sure that you wont sent me the same rubish again! Sorry guys, you are completely unreliable!!! What I Expect from you is a honest replacement of the product."
Sorry guys, you are completely unreliable, to say the least, Im a member of two cunsumers associations in Greece and in the U.K. and I intent to go go skyhigh with your attitute, while everything could be solved with a simple replacement of the rubish you sent me with something like the ordered one that WORKS! Sorry ....
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by Byron S.
BIG SCAMMERS DO NOT USE
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by Arthur S.
Scammers
Low grade product with an impossible to read user manual (absolutely trash translation).
Dodgy business model. Low quality products and service. I'll avoid like the plague. Shouldn't be legally allowed to operate in the European Union market if they don't abide by its laws. I regret everyday that I didn't escalate this to the small claims court.
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by Gabriella982
Not serious
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by Lauren260
Low quality products and customer services not responding
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by Noelle220
Gearbest gearworst
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by Mendoza98
SCAMMER ALERT!!! DONT BUY FROM THIS STORE
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by Garcia081
bought a phone never arrived
bought a phone that never got dispacthed
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by Ivan755
This company are dodgy as hell
Luckily I caught them out because their fake tracking note showed the e bike was dispatched 3 days before my order. This helped the case to fall in my favour.
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Gearbest Q&A
Q:
Has anyone ever been able to contact these people? Pressing the submit a ticket does nothing. They are always "too busy" on their 24/7 "Live chat". Ordered an item over a month ago. Last tracking info also over a month old.
Never buy for this site... The "we will answer a ticket is useless, 4 months and plenty of tickets and the problem unsolved yet, and looks like will never be! Fake support, useless client support! Fernando
by Herman - February 02, 2019
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It took 2 months to get my last order. I have always been able to submit a ticket but do not always get an answer. One time they closed my ticket and when I posted my problem on SiteJabber they reopened it but never resolved the issue. The ticket has been sitting open for 2 months waiting for them to respond..
by Clifton K. - March 07, 2016
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I found they do respond BUT because they sit in China they are outside any power of jurisdiction, therefore they pretty much dictate the terms of any support offered, so be careful. For me they gave the ultimatum of "deal with it or forfeit your item without refund" which is pretty much telling me to bugger-off. Good luck.
by Terry Douglas - March 07, 2016
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Q:
I want to buy something in gearbest, can someone tell me if it is secure plese
I am in the same situation that Andrea G.: https://www.sitejabber.com/users/andreag198 He brought in november 2018 the xiaomi laptop but GearBest didn't send it after 4 months now! They claim out stock but have propose 4 Times that laptop for sale! Actualy there is a flash sale for it. I am looking for poeple in the same situation to see if GearBest has fulfilled their Order.
by Hicks - March 15, 2019
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GearBest try to deceive their customers? That's what happened with me, after 3 month waiting and procrastination from gearbest, I decided to open case with PayPal, then They tricked me with their promise that they will send me a new shipment for free, and after I close the case with PayPal they start In wasting time, and finally they delete my account with them. My advice There are many cheaper and trusted sites, I confirm Again GearBest not trustworthy, and Definitely not the Best.
by Katherine O. - February 06, 2018
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I made 5 orders, everything was delivered. 1. All products without fakes. 2. PayPal payment 3. Sending with a track number is mandatory for tracking. (Often beztrekovye parcels disappear through the fault of the mail itself and not the store) 4. The first order made for the child asked to send sooner to catch the time before the holidays. All done.
by Morrison - January 17, 2018
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Q:
Is gearbest a scam site, cause, i have been waiting for my package since 17th and it is now the 30th
Gearbest is definitely a Scam site. Stay away from them at all cost!
by Barry W902 - June 19, 2017
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Depends on definition of scam, the same as definition of Con jobs... They lure you in with statements like ships within 3-5 days from receiving payment. But actually they do not ship until 3-4 weeks after they get their money. So their scam is They have your money interest free, while they are making money on it, for 3-4 weeks. Also, I paid their extra shipping fee to get it a bit faster, but they still ship the slowest they can, so in addition to the interest from the use of my money, I paid for the shipping when they claim it is Free. For example they got paid December 9th, they claim that they shipped it the 26th, However their tracking number shows that the shipping company still has not received the package. It seems like they have been using my money to pay their previously shipped goods, and then they wait for another sucker to pay for my product and ship it and so on.
by Clinton P. - January 05, 2016
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Good Luck getting your stuff. I waited for months, contacted the Better Business Bureau and they didn't respond to them either. Never did get my purchase but I did finally get a refund. They will keep telling you to wait and wait and wait - that is when you can get ahold of them but don't count on that either. Wish you the best but next time pick someone reputable.
by Lillie Marshall - January 04, 2016
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Q:
Hi... I need a phone for customer service. I place several request messages and never response about my order
There is no customer service the only way i was able to get my money back is to do a claim via paypal and post to this site... gearbest finally responded to one of my tickets after the paypal claim and i advised i will be informating authorities they are frauds.
by Becky313 - December 17, 2015
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No number no answers ever! Would never shop this site again. Received my remote control car after 3 months, doesn't work, transmission broke.
by Lynch235 - December 14, 2015
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U will get it be patient
by Lucas C. - December 14, 2015
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Q:
How long does it usually take to receive a tracking number? I placed my order on 11/12/15 and haven't gotten one since
Can we the consumer get together and push the scammer off edge of the cliff? They are day light rubbers and in this day and age we should not allow it to happen. It is very frustrating see them con more and more people. We can stop them!
by Jesus Warren - November 15, 2017
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Well just to let you know gearbest is owned by someone in china and there is no owner infor for the web site, the tracking number or order number will not help you since they have no customer service in place, I know they have contact us avenue's but they don't work I did eventually get my order and tried to cancel before I got it because it was part of a halloween costume and received it end of last week but was not able to cancel due to no way to cancel on their site they also have a return option that I'm sure isn't worth a damn either, hopefully you did not spend much with this company we all need to put the word out to stay away from this company but I'm sure they would just start up another company with a new name and continue screwing the consumer, I will be investigating the next company very closely next time sorry about your issue.
by Mark067 - November 23, 2015
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I wouldn't do business with this company again. Screw me once shame on them, screw me twice... shame on me. Stay clear of this company unless you want to throw your money away.
by Grace364 - November 23, 2015
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